When placing your order with Formedium™ please use one of the following methods of contact.

Prices

Prices are shown in � sterling. 

Value Added Tax (VAT) will be charged to items delivered to the UK at the standard rate at the time of ordering unless your order is VAT exempt, in which case please enclose an exemption certificate with your order.

Ordering

To place your order, please be prepared to provide the following information:

• Customer's name & delivery address
• Address to which invoice should be sent
• Purchase order number
• Product reference number and description
• Quantity required
• Delivery date required
• Special instructions relating to deliver, packaging or shipping

Orders received via the electronic mailing system will be responded to within 24 hours of receipt.  Faxed orders will be processed and despatched without confirmation unless requested.

Bulk Orders

We are pleased to offer unpublished higher discounts on large volume purchases, please enquire at: info@formedium.com

Delivery

Freight Charges

Orders within the UK & European Community;

Orders within the UK & European Community with an order value below UK �200.00 or �300.00 will be respectively surcharged with an extra UK �9.00 or �13.50 for delivery by post.

Orders within the UK & European Community with an order value of and exceeding UK �200.00, �300.00 will be delivered free by post.

All other forms of transportation will be charged separately and will vary with the place of delivery, weight and dimension of each shipment. All freight and transportation charges are available upon request and are clearly indicated on the invoice.

Orders outside the European Community;

Orders outside the European Community will be delivered Free On Board (F.O.B Shipping Point/Destination).

This charge will be shown on the invoice as a separate line item.  The costs of transportation will vary by destination, weight and dimension of each shipment.   All freight and transportation charges are available upon request and are clearly indicated on the invoice.

Payment

Payment is required within 30 days of the date of invoice unless alternative terms have been agreed.  The Company reserves the right to charge interest on overdue accounts.  Our bankers are:-

Technical Services

Formedium™ has Technical Services Scientists equipped with the laboratory experience vital for responding to your enquiries.  You are our major source of information about product performance.   We actively encourage you to contact us.

Warranty

Formedium™ products are warranted to meet our product specifications in effect at the time of shipment.   Notice of nonconforming products must be made to Formedium™ within 20 days of receipt of product.  This product warranty limits Formedium™ liability to the replacement of the product only.   Formedium™ shall not be liable for any incidental, consequential or contingent damages.

Returns Policy

Due to the high sensitivity of our products we are not able to accept all returns.  Our commitment to product quality and performance superiority prevents us from reselling returned goods.  If you would like to initiate a return please contact Formedium™ to obtain return authorisation.  Formedium™ recommends GLP Good Laboratory Practice at all times and that all products are sampled and tested to the clients satisfaction on prior to incorporation into existing and ongoing research.   In instances of purchasing errors it is our policy to deny return of products.

Product Use Limitations

Unless specified all Formedium™ goods are sold for research and/or invitro use only.

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